FAQ
Frequently Asked Questions:
Q25.00 z.10, 13, 14, 15.
Frequently Asked Questions:
Do you have a physical store?
No, we're an ONLINE STORE ONLY.
Can I order through your website?
Yes. You can purchase everything through our website.
What if I need help placing an order?
If you need help you can write us an email (info@morganshopnonline.com) or send us a DM on Instagram (@morganjewelrygt). We'll be happy to help you through the process.
What type of payments do you accept?
We accept VISA, MASTERCARD or wire transfer.
Please if you want to pay by wire transfer write us an DM on Instagram (@morganjewelrygt).
*Before the items can be shipped, we must have confirmation from our bank that the transfer is completed.*
Do you have return policy?
Please write us a DM explaining the reason of your return and we'll consider your specific case.
Returned items must be undamaged and in "new and unused condition" with the original packing to be accepted.
All elegible returns will be -without exception- through store credit. To be used within 2 months.
*Items on sale cannot be returned.
What's the shipping cost?
It depends on your address.
Q25.00 z.10, 13, 14, 15.
Q35.00 CAES, Cayalá, z.16, Naranjo, Mixco.
How long does it take to be shipped?
Monday-Friday:
If you place your order before 11:00am, you'll receive your order the same day.
If you place it after 11:00am, you'll receive your order next day.
Friday, weekends or Holidays:
If you place your order Friday after 11:00am, weekends or Holidays, you'll receive your order on Monday.